Customer Support Consultant

2 weeks ago


Farnham, United Kingdom Personnel Selection Full time

We are currently looking for a Customer Support Consultant to join our successful branch based in Farnham. We have been established for over 50 years and are one of 80 branch networks around the UK, providing personal and professional service for all insurancerequirements.

Working Monday to Friday 8.30am - 5.00pm and every other Saturday 8.30am - midday, we offer an annual salary of £21k-£25k depending on experience with 22 days ( increasing by 1 day each year after 2 years service up to a maximum of 27 days) holiday plusbank holidays, pension scheme, death in service life cover and employee benefits which give discounts at thousands of retailers, plus discounted insurance products.

Being town centre location, a driver is not essential.
We are a leading local expert in our field and pride ourselves in offering an excellent service to our customers with ambitious growth plans. As the Customer Support Consultant, you will join a busy and dynamic team, where you will provide a high level of serviceand professionalism to our customers. This role does not involve any cold calling and is more a reactive consultative sales role, dealing with inbound phone enquiries and general public walk in enquiries.
As the Customer Support Consultant-, you will develop positive, trusting and friendly relationships with clients to make us their first choice for insurance, and to recommend us to their friends and family. The main duties will include:
Taking the appropriate time to understand client’s needs
Responding quickly and effectively to requests
Collecting all relevant information positively and with certainty
Providing the right advice in a manner that can be clearly understood
Arranging cover as agreed with the client
Striving to deliver an exceptional level of client care
Doing what we said we would and at the time we agreed with the client
Constructively identifying other insurance requirements to better serve the client
Ensuring you work within FCA guidelines
Constantly identify new ways to raise performance including agreeing a broadening personal self-development plan.
Champion great teamwork by helping others in the branch, identifying opportunities for continuous improvement of branch efficiencies and performance, and finding ways to contribute to the smooth running of the branch.
Developing a close working relationship with colleagues located at other branches and understanding the need for specialist branches and when an enquiry should be referred to them.



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