Customer Service Advisor

Our contact centre is growing and we are currently recruiting 2 new Customer Service Advisors to join our team We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.

The role is hybrid - 2 days in the office, 37 hours per week, Monday to Friday - Please note, whilst in training you will be required in the office full time.

The contact centre is open between 08:00 - 18:00, you will work on a shift basis each week, which will be given to you 4 weeks in advance.

**About us**

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

**Duties include**:
As the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passed to a different department.

The queries you'll be assisting with include:

- Rent payments and rent accounts queries
- Repairs and planned maintenance related queries
- Antisocial behaviour
- Allocations and void management
- Customer complaints, MP, and Councillor enquiries

**Requirements**:
As well as this, we're looking for:

- A self-starter and team player
- A strong team player, adaptable to change as the role and business develops to continually meet the needs of our customers
- Confidence dealing with customer enquiries, compliments, and complaints
- Someone who can maintain a professional manner and build rapport quickly
- Excellent communication and interpersonal skills
- Assertive, confident, and resilient in dealing with varying customer demands in a calm professional manner
- Ability to work to strict deadlines and timekeeping
- Excellent organisational skills
- Good knowledge of office IT systems, e.g. Excel, Word, and PowerPoint

**Benefits**
- Starting salary of £26,691 per year
- Social Housing Pension Scheme
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support

**Join Our Team**

We’re looking for great people to join us At **Incommunities**, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that **diverse perspectives make us stronger**.

Based in **Bradford**, a city known for its rich cultural diversity, we serve **vibrant communities**. As a social housing provider, we’re passionate about making a real difference by providing **safe, affordable homes** and **improving lives**.

Our recruitment process is designed to **support you every step of the way**. If you need any adjustments or assistance, just let us know.

We’re proud to be a **Mindful Employer**, committed to mental health and wellbeing. We also hold the **‘Committed’ Menopause Friendly Accreditation**, recognising the importance of support in the workplace.

Ready to make an impact? **Come work with us