Office Administrator

**OFFICE ADMINISTRATOR & CUSTOMER SUPPORT REPRESENTATIVE**

**Zerorez Watford**

**Are you energetic, compassionate and able to take on multiple responsibilities at once?**

If so, then you arejust the kind of person we are looking for to join our team at Zerorez Watford This position will be working full time on site with no plans for remote work.

**What are the duties of a Zerorez Office Administrator?**
- Co-ordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
- Manage agendas, travel plans, and appointments for upper management.
- Support bookkeeping and budgeting procedures for the company.
- Create and update databases and records.
- Track and replace office supplies.
- Submit reports and prepare proposals and presentations when required.
- Other administrative duties as assigned by the Business Manager.

**And for us, a great Customer Service Representative (CSR) can**
- Communicate effectively with customers and fellow employees using various methods of technology.
- Sell appointments over the phone.
- Follow up on online inquiries and missed sale opportunities, as well as making annual customer courtesy calls.
- Educate customers on the full suite of Zerorez’s products and processes.
- Deal with customers’ concerns and feedback.

**What are the qualities I’ll need to become part of the Zerorez Family?**
- An upbeat, friendly personality.
- Familiarity and proficiency with Microsoft Office products, as well as Google products such as Chrome and Gmail.
- Strong phone and verbal communication skills.
- Previous experience in a customer support role would be an advantage.
- Ability to manage a multi-line phone system, with previous call center experience preferred.
- Ability to multitask and handle high-stress situations.
- Ability to adapt to change quickly.
- Ideally, familiarity with the Watford area.
- Sales experience preferred.
- Must have reliable transportation.
- Must be flexible - schedule will vary based on business needs. Some Saturday work will be required. We close on Sundays.

If you think you have what it takes to be an Office Administrator and Customer Service Representative with Zerorez Watford, then we’d love to see your CV

**Benefits**:

- Full and part-time opportunities.
- Amazing, genuine opportunities for real career progression.
- Excellent training programmes.
- Staff incentives and reward scheme.
- A product you can genuinely be proud of.

**About Zerorez**:
Zerorez is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets. We clean using our patented Zr Water® - a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. Zr Water® removes embedded dirt, reduces carpet drying time, and makes spots much less likely to reappear.

We understand the true nature of customer loyalty and strive to make each appointment an experience that is unsurpassed in the service industry. Is customer service dead? We don’t think so We believe our customers deserve to be treated like family - from first answering the phone to the team at your doorstep - and at Zerorez we all share the same passion to make our customers happy. Our guarantee is much more than a service warranty; it is our commitment to WOW customers.

Zerorez® is a proud equal opportunities employer.

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Watford, WD18 8SS: reliably commute or plan to relocate before starting work (required)

Work Location: One location