Field Care Supervisor

Company Description
We truly **value** the work our CAREGivers do in our community and we want our CAREGivers to feel **respected** and **supported** with everything they need to be a successful **care professional**.

We are looking for individuals to join our **opertaional team** that are dedicated to treating others how they wish to be treated and who are kind hearted and can really support our Care Professionals and clients.

At Home Instead care is personal. We are different from other care companies as we offer a **minimum call length of 1-hour**, so you will have the time required to make a real difference to your clients lives. We are rated as a certified **5 Star Employer** and voted in the top 20 of home care providers in the Northwest

**Job Description**:

- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client QA’s.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and CAREGiver records on Home Instead software and People Planner.
- Conduct client and CAREGiver introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor CAREGivers.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and CAREGivers.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required. compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy,
- Ensure in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:

- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to CAREGivers.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.

Additional Information**
We can offer you**:

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Double pay on bank holidays**:

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Flexible hours** picked by you. Part time and full time hours available
- Career progression opportunities
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Employee referral bonus** of £200
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Bespoke, paid training programme**s including City and Guilds certificated training in Alzheimer’s and Dementia care and Parkinsons training
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Regular staff meet ups** and events including coffee mornings and quarterly staff meetings
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Supportive work environment **that centres on your wellbeing
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Wellness program,** including free counselling and legal advice and discounted health and dental cash plans for yourself and your family.
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Exclusive discounts** at high street stores, supermarkets, utility providers and much more
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Part of the Home Instead family** including 224 franchise offices in the U.K and over 1000 worldwide