Housekeeping Attendant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking reliable and enthusiastic people to become part of our housekeeping team at the exclusive, five-star **Culloden Estate & Spa**.

Under the leadership of our Executive Head Housekeeper, Ash Power, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels **here.**

We have positions available across the Housekeeping Department. Roles include:
**Housekeeping Attendant x1**:Keeping our accommodation spotless, fresh, and welcoming for our guests everyday.

**Laundry Room Attendant x1**:Working behind the scenes to keep our supplies crisp and clean while assisting with guest laundry.

**Turn Down Attendant x1**:Working through the evening to provide thoughtful touches for our guests and a room prepared for rest.

Hours will vary depending on the role and we will discuss preferences and availablility with you at interview.

The rate of pay for these casual positions ranges from £9 to £12.25 per hour depending on your age.

We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits **here**.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.

Duties will vary depending on the role but could include:

- Cleaning and servicing bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning all in-room facilities, and stripping and making beds.
- Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To receive, sort, and process hotel linen in accordance with Hastings standards, ensuring finished items are correctly stored and accurate records maintained.
- To check items for damage and take appropriate action to ensure they are not returned to stock in a damaged state.
- To launder and dry clean staff uniforms, distributing clean items as required.
- To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom.
- To provide a Turn-Down Service for guests, preparing rooms for rest and providing finishing touches to the Hastings Standard.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greeting guests and responding to their queries.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.

**About You**

We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.

**Required Criteria**
- Right to Work in the United Kingdom
- Good Command of the English language
- Excellent attention to detail
- Work well under pressure and be a team player
- A professional appearance

**Desired Criteria**
- Previous cleaning experience
- Educated to GCSE standard or the equivalent with grades A-C in English and Mathematics.

**Skills Needed**

Exceptional Customer Service Skills, Cleaning Skills, General Housekeeping Skills, Public Area Cleaning Skills, Bedroom Cleaning Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the