IT Technical Support Apprenticeship

17 hours ago

Bracknell, United Kingdom Intequal Full time

**Vacancy Overview**:
This is an exciting opportunity for somebody looking to kickstart their career in IT. The role involves direct technical support for external customers using remote software, the role also involves running demos for customers and testing new product launches.There is also internal end user support.

**Working Week**:
Monday to Friday. 830-1730.

**Weekly Wage**:
£19500

**Detailed Job Description**:
This is a highly technical role and at the end of the apprenticeship the successful graduate will be very well versed in the technical support for cutting edge Bio-metrics. There will be the opportunity to work in the various departments that support theproduct lines, so the role offers variety as well as first-class hands-on technical training.
Because of the variety in the role, no two days would ever be the same. But some of the activities are
- The role will require the apprentice to engage with customers either remotely or in person. The level and degree of engagement may vary across different customers. It will include but is not limited to:

- Performing demos remotely or at customer sites.
- Resolving technical issues raised by a customer. This may require to remotely join the customer environment.
- Setting up systems at conferences and expos while engaging with new or existing customers.
The role will include testing products to ensure they are of a high standard and the apprentice will use existing processes and measures to escalate any issues or requests while using existing tools and methods to ensure a clear audit trail.
The role would require the apprentice to gain a deeper understanding of product and technical specifications to ensure providing accurate guidance to customer

**Skills Required**:
**Personal Qualities**:
Hardworking
Team player
Exceptional eye for detail
Excellent communication skills

**Other Information**:
As well as a excellent starting salary, the following employee benefits are also available
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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