Commercial Account Handler

**Introduction**

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**

We are looking to recruit a Commercial Handler to join our encouraging and ambitious Leisure team out of our Gloucester office

Our commercial Leisure team is composed of tight-knit, supportive, and vibrant like-minded individuals who aim to make a difference in client servicing.

As a Commercial Account Handler, you will be responsible for supporting your peers to meet client demands, achieve both renewal retention and growth rates, and work closely with Regional Account Managers.

**How you'll make an impact**
- Manage a portfolio of commercial clients, ensuring their insurance needs are met effectively and efficiently
- Handle policy renewals, ensuring timely and accurate processing
- Process mid-term adjustments (MTAs) and policy endorsements as required
- Identify and act upon new-business opportunities, use sound judgement to recommend them if appropriate
- Respond to client queries promptly and professionally, providing exceptional customer service
- Collaborate with internal teams to ensure smooth and seamless service delivery
- Develop and maintain strong relationships with clients, insurers, and other stakeholders
- Stay updated with industry trends, regulations, and product knowledge
- Assist in the development and implementation of client retention strategies
- Provide support to the Account Executives and other team members as needed

**About You**
- Previous experience in a similar role, preferably within the insurance industry, would be ideal
- Strong organisational and time management skills, with the ability to prioritise tasks effectively
- Excellent communication skills, both written and verbal, with a professional telephone manner
- Self-motivated and driven, with a strong desire to succeed
- Ambitious and eager to learn and grow within the organisation
- Demonstrates a high level of professionalism and ethical conduct
- Eligible to work in the UK

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**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those wit