Repairs Coordinator

Wright Health Group Ltd is a leading supplier of Dental Materials and Equipment throughout the UK and abroad. Our business principles of maintaining the highest standards of service and products have been enduring features in the Group's growth both in the UK and internationally.

From equipment and dental materials, to acrylic teeth and laboratory products, we work in partnership with leading manufacturers to provide the Dental profession with an unmatched service; offering the best possible products and services in the Industry.

Our services are supported by experienced sales consultants, equipment specialists, service engineers and a dedicated team of customer services representatives.

**Overview**

As the Repairs Coordinator, you will promote the Company’s repair service by providing customers an exceptional and reliable service.

You will be responsible for the full administrative function of the Handpiece Repair Centre as well as facilitating the external repairs process.

Through effective communication and excellent organisational skills, you will manage your responsibilities as coordinator, ensuring all work is carried out with a high level of accuracy, maintaining a professional attitude at all times.

You will be resourceful, show initiative and have the ability to deal with multiple tasks and work under pressure.

This post would suit applicants who have strong skills in Microsoft Office and SAP, who are confident in both customer facing and practical based roles, who enjoy practical work where there is an opportunity to learn an industry recognised technical skillset.

**Key Responsibilities and Accountabilities**
- Identifying and logging handpieces and small equipment that arrives in the warehouse for repair. This includes logging serial numbers, checking items match what has been written on the repair form by customers, decontaminating products with the use of an autoclave, opening service tickets for each item, and allocating bin and repair numbers.
- Issuing handpieces or small equipment to the Handpiece Repair Technician for assessment and internal repair or sending items to the correct supplier for external repair.
- Invoicing customers on completion of repairs and ensuring the safe return of goods to customers.
- Monitoring, organising and managing stock within the handpiece repair centre, placing orders to replenish consumables and stock items to maintain a full stock of all usable parts that is tidy and organised.
- Facilitating the shipping of warranty returns of spare parts and equipment to suppliers as required by the Service Department.
- Assisting with the repair of small equipment items as and when required to do so.
- Monitoring, cleaning, and maintaining both workstation and shared working areas to ensure a healthy, safe, and presentable working environment at all times.
- Liaising with customers to facilitate the provision of loaned stock.
- Liaising with third party companies.

**Competencies/Skills**:

- A proactive, professional, and flexible approach to work, conscientious, takes personal responsibility for own work and is accountable for its delivery and quality.
- Excellent communication skills and the ability to problem solve directing enquiries where appropriate.
- Strong Interpersonal skills such as the ability to build and maintain professional relationships with colleagues and external customers and suppliers.
- Self-motivation and the ability to work as an individual or as part of a team.
- Keep a clean and tidy work environment.
- A good level of literacy and numeracy.
- Strong IT Skills with working knowledge of Word, Excel and SAP.
- Ability to work under pressure, with attention to detail.
- Ability to accurately follow instructions and procedures.
- Knowledge of inventory and product range is an advantage.
- Flexible & reliable with a strong work ethic.

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person