Visitor Experience Team Leader

7 days ago

London, United Kingdom Royal Opera House Full time

**Permanent position**
**£16.55 per hour**
**Contracted 12 hours (minimum 3 x 4-hour shifts) per week**
**Based in: Covent Garden, London**

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

We welcome audiences to ballet and opera performances and events in excess of 1 million per year. The Visitor Experience team ensures that everyone visiting and interacting with the organisation is warmly welcomed and receives the best possible service.

We are seeking to recruit an experienced Team Leader who will supervise and lead a team of Ushers and volunteers for each shift ensuring the team are fully supported in their roles. They will role model exceptional customer service and ensure the team provides an excellent visitor experience to all who walk through our doors. The Team Leader will support the Front of House Manager for the main auditorium by leading a designated area of responsibility and also take ownership of events in some of the other RBO spaces.
- Previous experience of managing or supervising a customer service team, in a similar environment, with a proven ability to inspire and motivate. (Relevant work experience with transferable skills will be considered)
- Proven experience of delivering an inclusive, excellent and adaptable customer service to colleagues and visitors.
- Excellent communication skills, written and verbal, with the ability to clearly communicate with people at all levels, such as staff briefings.
- Excellent numeracy, stock management, reconciliation and cash handling skills.
- Excellent problem-solving skills resulting in a positive outcome.
- Proven administration skills including the use of Microsoft Office (specifically Excel).

**Interviews will be held w/c 13th October 2025.**

Applicants must have work authorisation for the UK.
No agencies please.

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