Client Services Executive

2 weeks ago

South Shields, United Kingdom Careersolve Full time

Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility. As they are consistently growing, they are now looking for a **Client Services Representative **to join them on a permanent basis. This role will be based in South Shields.

**My client offers**:

- **Salary - £23,000**:

- **Target Incentive of 12%**:

- **Private Medical**:

- **Life Assurance**:

- **Pension Scheme**:

- **Holidays - 25 + bank holidays**

**Working Hours**:Monday to Friday, 37.5 hours per week

**Job Summary**

As a **Client Services Representative **you will provide outstanding Customer Service. Deliver prompt responses to queries and complaints. Ensure efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.

**Duties and Responsibilities of the Client Services Representative**:

- Support customers by phone, electronically and face to face.
- Respond promptly to customer and colleague enquiries.
- Maintain complete and accurate records of all customer interactions in the company CRM system
- Ensure the complaints process is adhered to and relevant paperwork is completed in line with current processes.
- Maximize all referral opportunities and ensure leads are passed to the relevant specialist.
- Drive long term business relationships and strengthen retention
- Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained
- Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.
- Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.
- Develops relationships with customers through empathy and diplomacy
- Identify sales leads when speaking to professionals and passing that information on to the relevant field sales person
- Completes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when needed

**Skills and Knowledge Required of the Client Services Representative**:

- High personal accountability
- High degree of integrity
- Courage to drive through change in a professional manner
- Hands on approach
- Passion to “make a difference” to the lives of the people we touch
- Excellent customer focus
- Results oriented
- Problem solver
- High Level of organisational skills
- Analytical and decision-making skills
- Excellent communication and networking at all levels
- Demonstrates good listening skills
- Attention to detail and high level of accuracy
- Knowledge of Word, Excel and report writing
- Proven track record of working towards KPI’s and targets
- Be able to deal effectively and professionally with all Customer Complaints

Careersolvefocus

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- South Shields, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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