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Head of Customer Engagement

2 weeks ago

London, United Kingdom GKr London Full time

**Acting Head of Client Engagement - maternity cover (9 months)**up to 75k**

**Hugely Dominant and successful Property Consultancy**

**Reporting to**: CEO

**Department**: Marketing & Communications

**Location**: UK HQ, London

**Job purpose**:
The senior principal role of the Acting Head of Client Engagement is to manage and implement the company’s client engagement programme. This person should be the go-to person for client information and be seen as a trusted advisor. This is a hands-on rolewhich requires both strategic input as well as significant contribution to a number of administrative and data driven tasks integral to the key success of the programme.

**Key Criteria**:

- How they have led an organisation in the implementation of a number of client engagement initiatives with demonstrable results, i.e. how have they successfully contributed to the growth and development of a key client relationship
- A good grasp of organising data through segmentation and targeting
- A strong track record in working with a variety of stakeholders across the business to understand and deliver on requirements
- An ability to personally interrogate client data to ensure that it is accurate and up-to-date at all times - a willingness to get their hands dirty
- Impressive organisational skills and an ability to juggle multiple projects accurately
- Great attention to detail
- An understanding of how CRM systems work and be extremely proficient in Excel
- Excellent presentation skills