Help Desk Specialist

**About Bazaarvoice**

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, and the UK

Like technology? Like helping people? Love to troubleshoot problems? If so, please read on

This is a fantastic opportunity to join the IT department in a leading software company, Bazaarvoice. The role will be based in our state-of-the-art offices with citywide views in the heart of Belfast

We’re looking for an experienced service desk / 2nd line desktop support analyst to join a fast-paced global IT team.

Duties will include working as part of a team to provide a high level of 1st and 2nd line support across the following technologies:

- Mac O/S
- JAMF Mobile Device Management
- Cisco Meraki Dashboard / Switches
- Jira Service Management
- Atlassian Suite
- Active Directory
- Microsoft Office 365
- Windows 10/11
- Google Workspace
- Okta SSO Portal
- Slack
- Microsoft Teams
- Aviatrix VPN

**Responsibilities**:

- Collaborate with the End User Services team, and the broader IT team for escalations
- Ability to follow detailed processes and updating or creating processes as needed.
- Good working knowledge of I.T. concepts including Active Directory, Okta, Office 365, networking, and video conferencing
- Setup & support Mac and Windows hardware, software, printers, and video conference units
- Work with Apple and Dell technical support for repairs and troubleshooting
- Familiarity with ticketing systems to manage workload

**Criteria**:

- 3-4 Years prior Helpdesk experience
- This is an on-site role. You will be required to be on-site at least 3 days per week.
- Experience in similar technology environment desirable.

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**Why join Bazaarvoice?**

**Customer is key**

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

**Transparency & Integrity Builds Trust**

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

**Passionate Pursuit of Performance**

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

**Innovation over Imitation**

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

**Stronger Together**

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

**Commitment to diversity and inclusion