Operational Excellence

**Operational Excellence & Change Specialist - ARDGA841881 - Home/National**

We have an exciting opportunity to join our team, reporting to the Regional Operations Director and working remotely you will be responsible for Business Improvement and Project Support.

Our Operational Excellence & Change Specialist is responsible for providing support to drive, improve and document operational business processes and Regional operations projects to ensure we are providing the highest levels of service, accuracy, efficiency & compliance, to facilitate operational efficiencies in a consistent & compliant manner.

**So, what does the role of an Operational Excellence & Change Specialist here involve?**

**Key Role Accountabilities**:

- This is an overview and not an exhaustive list of responsibilities._
- Support Business Improvement through liaison with relevant business partners & key stakeholders to identify, document & facilitate process change, delivering efficiencies, positively impacting income &/or driving better outcomes for customers.
- Create mapping documents & SOP’s (Standard Operating Practices) that support improvements to existing processes or introduce new processes where a need is identified.
- Provide support to Regional Operations Projects, as required; co-ordinating resource, communicating updates, following up action points to ensure that all relevant Change is delivered by priority and in a timely fashion.
- Take the lead in testing of process and system changes in UAT/MIG to ensure that updates are correct and reviewed/signed off before release into Production environment/out to business users.
- Provide evidence of control framework & accurate action governance around all supported change, testing & processes.
- Manage specifically allocated tasks within Operations Projects, as directed by Regional Operations Director.
- Support optimisation though ongoing review & improvement, collaborating with Business Teams to realise opportunities to optimise functionality, documenting & rolling out process change & sharing best practice.
- Researching and testing alternative methods of improving efficiency.
- Management of continuous improvement, reacting to analysis of MI, enabling both proactive Customer Service and improved operational process.
- Work with operational & business colleagues to achieve consistency across all operational disciplines.
- Maintain knowledge of regulatory & legal requirements, relevant to the role.
- Support & promote understanding of compliance within the Operations team & the wider business.

**What we are looking for in an Operational Excellence & Change Specialist**:

- Confident & assertive communicator, capable of sharing written & verbal information effectively and able to quantify and present ideas succinctly.
- Adaptable, with experience of developing & fostering strong working relationships with colleagues across multiple disciplines.
- Track record of improving Business Processes, with strong administrative & organisational skills.
- Understanding of the Project delivery lifecycle with strong practical experience of managing multiple workstreams and interdependencies between projects.
- Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre-agreed rationales to prioritise tasks and confidence to make measured decisions.
- An appreciation and working knowledge of regulatory / legislative framework within the Insurance Industry.
- Experience of working on Acturis PAS system, preferably with first-hand user experience.
- Excellent stakeholder management skills with a track record of effecting change across a complex organisation.
- Experience & understanding of Change management processes.
- An ability to prioritise, use initiative & to manage stakeholder expectations.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays (option to buy/sell up to 5 days)
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

**Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.**

**The Company**

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company event