Administrative Assistant

2 weeks ago

Bedford, United Kingdom BCA Full time

**Job Title: Administrative Assistant**

**Location: BCA Bedford**

**Salary: £21,065**

**Working Hours: Tuesday to Saturday 08:30-17:30 (07:45-16:15 Saturday hours)**

**Job Status: Permanent**

**Main purpose of job**:
Administration of the day-to-day tasks performed by the Remarketing Solutions administration department.

**Main Responsibilities**:

- Administering the vehicle termination process.
- Acting as front line customer service support in order to deal with all amendments and customer enquiries.
- Ensure that customer SLA’s are met or exceeded.
- Ensure that all Quality and Health and Safety standards are met or exceeded at all times.
- Data entry input into the clients inventory management system within SLA
- Be available to support other areas of the admin team
- Assign remarketing locations in line with rules and sales programme
- Select vehicles for appropriate sales channels
- Provide a weekly/daily update via a report to Manager/Supervisor on the productivity levels within the job role
- Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable.
- Escalate any complex issues to the senior supervisor.
- Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development

**Essential Criteria**
- Attention to detail
- High levels of accuracy
- Good understanding of Microsoft products, specifically Excel - vlookup would be advantageous

Excellent data entry skills
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

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