Service Desk Analyst

2 weeks ago


Liverpool, United Kingdom Huntress Full time

**Service Desk Analyst**

The UK's leading integrated wealth management and professional services group are looking for a Service Desk Analyst to join their team in Leeds or Liverpool on a 12 month FTC, with the option to work remotely once or twice each week.

**What will you be doing?**

We are seeking a talented individual to join our Service Desk Team based in our Leeds or Liverpool office, where we provide the full range of our services: business advisory services, banking, corporate finance, corporate recovery, corporate tax, forensicservices and litigation support, investment management, pensions and financial planning and advice on personal tax and trusts. A number of the above services are also provided from regional sites.

As Service Desk Analyst some of your responsibilities will include:

- Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA
- Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate
- Carry out basic operational procedures and instructions so that tasks are completed accurately and on time
- Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader
- Provide shift cover with current Service Desk operations between 07:30 - 18:00 Mon - Fri

**To be successful in this role, you should meet the following requirements**:

- Excellent verbal and written communication skills
- Have an in-depth knowledge of Microsoft products including Office 2010 - 2016
- Excellent Customer Service skills
- Assertive, confident, positive and professional manner
- Ability to deal with potentially stressful situations
- Strong attention to detail in logging support calls, updating call details and managing call closure

**You will also have access to benefits, that include**:

- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependent)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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