Service Desk Analyst

7 days ago

Liverpool, United Kingdom Evelyn Partners Full time

What will you be doing Were seeking a talented Service Desk Analyst to join our team in Liverpool responsible for providing first line technical support to all Evelyn Partners staff answering the Service Desk phone logging Incidents and Requests and responding to queries raised by email or self-service.The team provides shift cover with current Service Desk operations between 07:30 - 18:00 Mon - Fri. For this role you would be required to work 08:00-16:00 or 09:00-17:00.  As Service Desk Analyst your responsibilities will include among others:Provide excellent Customer Service via the telephone email and customer portal maintaining rapport with Customers by displaying a detailed understanding of their support requirementsLog all Incidents and Requests in LANDeskUsing the impact and urgency matrix ensure that all Incidents are assigned the appropriate SLAManage all Service Desk tickets escalating Incidents and Requests to support teams or DevOps teams as appropriateUnderstand and proactively operate the escalations procedure defined in the Incident Management processMaintain high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution and consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leaderQualifications : To be successful in this role you should:A customer services background with excellent customer service skills  Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office 2010 - 2016 Ability to deal with potentially stressful situations Ability to work in a team as well as on own Excellent problem-solving skills and the ability to work under pressure Desired: Previous experience working on a Service Desk Previous knowledge / experience of using LANDeskDegree level ITIL FoundationAdditional Information : As a colleague here at Evelyn Partners you will have access to benefits that include:Competitive salaryPrivate medical insuranceLife assurancePension contributionHybrid working model (role dependant)Generous holiday packageOption to purchase additional holidayShared parental leaveWe are proud to value the differences that a diverse workforce brings representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues regardless of identity background or circumstance feel respected as individuals and feel that they can achieve their full potential and work in a safe supportive and inclusive environment.We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know. Remote Work : NoEmployment Type : Full-time Key Skills Editorial,Catering,B2C,Camp,Computer Engineering Experience: years Vacancy: 1

  • Senior Service Desk Analyst

    12 hours ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service2 days ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Analyst role at Crown Commercial ServiceCrown Commercial Service provided pay rangeThis range is provided by Crown Commercial Service. Your actual pay will be based on your skills and...

  • Service Desk Analyst

    1 week ago

    Liverpool, United Kingdom Proactive Appointments Full time

    ** Service Desk Analyst Our client is urgently looking for a Service Desk Analyst to join their team in Liverpool, on a permanent basis. You should have at least 1 years’ experience and will provide first line and second line support to Users and escalate to Managers where necessary.You will also continually develop your IT skills through your day to day...

  • Service Desk Analyst

    2 weeks ago

    Liverpool, United Kingdom Huntress Full time

    **Service Desk Analyst** The UK's leading integrated wealth management and professional services group are looking for a Service Desk Analyst to join their team in Leeds or Liverpool on a 12 month FTC, with the option to work remotely once or twice each week. **What will you be doing?** We are seeking a talented individual to join our Service Desk Team...

  • Service Desk Analyst

    4 days ago

    Liverpool, United Kingdom Public Sector Resourcing Full time

    On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 4 month contract based Hybrid in Liverpool. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and...

  • Service Desk Analyst

    7 days ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time £25,000 - £35,000 per year

    Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose...

  • Service Desk Analyst

    1 week ago

    Liverpool, United Kingdom G2 Legal Limited Full time

    An experienced Service Desk Analyst is required to join a well-respected full-service law firm in Liverpool City Centre. The firm has a fantastic reputation within the industry and is offering a competitive salary banding and excellent benefits. You willbe required to have previous experience in an IT service desk/desktop support role within a professional...

  • 1st Line IT Service Desk Analyst

    1 week ago

    Liverpool, United Kingdom CRG TEC Full time

    Job Role: 1st line IT Service Desk Analyst Location: Liverpool **Salary**: £22k If you have previous experience working in IT support and are looking to gain further experience working for a company with lots of room for progression then carry on reading. The Opportunity for you If you currently work in IT or have experience working on a Service Desk...

  • IT Service Desk and Request Analyst

    2 weeks ago

    Liverpool, United Kingdom Appcastenterprise Full time

    **IT Service Desk and Request Analyst Role Overview** **IT Service Desk and Request Analyst** **Permanent** **Liverpool,** **Hybrid Working** Here at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too! We are looking to hire an IT Service Desk Request Analyst to come and join us on a permanent basis at...

  • Service Desk Support Analyst

    6 days ago

    Liverpool, United Kingdom University of Liverpool Full time

    The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources.Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own...

  • Service Desk Support Analyst

    1 week ago

    Liverpool, United Kingdom The University of Liverpool Full time

    THE UNIVERSITY OF LIVERPOOLDIRECTORATE OF PEOPLE AND SERVICESIT SERVICES DEPARTMENTSERVICE DESK SUPPORT ANALYSTGrade 5 £29,588 - £33,951 paOverviewThe focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online...