Customer Service Adviser

1 week ago


Stevenage, United Kingdom Stevenage Borough Council Full time

Job Ref

000284

Function

Digital and Transformation

Salary

Grade 3 from £24,702 - £27,334 pro rata for hours worked

Status

Full Time

Type

Fixed Term Contract

Hours

37

**Customer Service Adviser - June 24**

**More details**:
JOB TITLE Customer Service Adviser

POST NUMBER 000281

WEEKLY WORKING HOURS 37

SALARY RANGE £24,702 - £27,334 pro rata for hours worked

TYPE OF CONTRACT Fixed Term - One Year

LOCATION Stevenage

ABOUT THE ROLE

As a Customer Service Adviser, you will act as a professional and caring first-point-of-contact, providing help and advice to customers with a diverse range of queries, questions and situations.

The position is based in our Customer Service Centre, just a moment’s walk away from Stevenage bus and train stations in the town centre.

Many of our successful Customer Service Advisers progress to more senior roles within Customer Services or advance to other roles throughout the Council.

ABOUT YOU
- Customer focussed and has the ability to take ownership and use initiative. Will have a strong belief in providing outstanding Customer Service, understand the needs of the customer quickly and help them receive the service that is right for them.
- Demonstrate good IT skills, accurately and efficiently input, retrieve and amend data in the relevant systems, sometimes at speed and under pressure and have a basic knowledge of Word & Excel.
- Have excellent time keeping skills, a flexible approach, and good written and verbal communication skills.
- The Centre is open from 9:00 to 17:00 Monday to Friday (maximum of 8 hours a day with paid breaks).

OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

For an informal discussion about this role please contact

Name Kirsty Cody

Job Title Operational Manager of Planning and Resourcing

Phone Number 07852 434570

Interviews will be held week commencing: Telephone Interviews - you will be contacted 5 days before the interview with a date.

Face to Face interviews - if successful at telephone interview you will be provided with 5 days’ notice of an interview date

Stevenage Borough Council is committed to Equal Opportunities for All.



  • Stevenage, United Kingdom Stevenage Borough Council Full time

    **Customer Service Adviser**: Job Ref 000283 000284 Function Digital and Transformation Salary £22,777 to £25,409pa - pro rata for hours worked Status Full Time Type Permanent Hours 37 **Customer Service Advisor** **More details**: Job Title: Customer Service Advisor Post Reference Number: 000283 000284 Working Hours: 37 hours per week on a...


  • Stevenage, United Kingdom The Ardonagh Group Full time

    Customer Service Adviser - ARDKR794552 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience,...


  • Stevenage, United Kingdom The Ardonagh Group Full time

    Customer Service Adviser - ARDKR794552 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience,...


  • Stevenage, United Kingdom The Wine Society Full time

    Our Member Services department consists of 51 advisors. The role is based at our head office premises in Stevenage and is 100% office based. Member satisfaction is a key performance measure of the department; therefore you will be a part of the team delivering exceptional service. Member Services Advisers will be responsible for providing a first-class...

  • Sales Adviser

    1 day ago


    Stevenage, United Kingdom Superdrug Full time

    **Location**: 39/41 Queensway, Stevenage, Herefordshire SG1 1DN **Hours**: 8 hours a week with opportunity to work more hours. **Salary**:£9.50 - £12.50 Per Hour **Why Superdrug?** Passionate about beauty and health? Love talking to customers? Working as a Sales Adviser in one of our stores is fun and no two days are the same. Hard work, yes, but...


  • Stevenage, United Kingdom Golf Holidays Direct Full time

    Job description Golf Holidays Direct are hiring for a customer service assistant. Repoting into the Customer Service Manager. We are a dynamic and fast moving company that prides itself on delivering unrivalled customer service and expert advice with a personal touch. We aim to provide a unique one-stop service that makes booking golf holidays as simple as...


  • Stevenage, United Kingdom Adecco Full time

    Join Our Team As A Customer Service Advisor! Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and...


  • Stevenage, United Kingdom Just Mortgages Full time

    A mortgage advisory firm in Stevenage seeks an Experienced Mortgage and Protection Adviser. Candidates must hold a CeMAP qualification and have experience in advising on mortgage and protection products. The role involves generating and maintaining client relationships, maximising in-branch opportunities, and providing exceptional customer service. The...


  • Stevenage, United Kingdom Lloyd & Whyte Group Limited Full time

    **Salary: £20,000.00 - £25,000.00 **_**(Depending on Experience)**_ **BENEFITS** - 28 Days holiday + UK Bank Holidays - Paid day off on your birthday - Enhanced Parental Leave - _Maternity pay (after 2 years’ service) = 13 weeks full pay and 13 weeks ½ pay with / Paternity (after 2 years’ service) = 4 weeks full pay_ - Company Pension Plan - Income...


  • Stevenage, United Kingdom Just Mortgages Full time

    Experienced Mortgage and Protection Adviser– Stevenage –To be considered for this role, you must hold CeMAP qualification or equivalent.What’s on offer to you as a Mortgage and Protection Adviser?On target earnings of £40000 to £60000+ per yearFully uncapped commission scheme£22,000 - £28,000 Basic salary (dependent on experience)Guaranteed monthly...