Service Contract Administrator

Service Contract Administrator

**Date**:Oct 21, 2025

**Location**:Derby, GB

**Company**:Getinge Ltd.

**Remote Work**:5 days at home (fully remote)

**With a passion for life**
- Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
- Are you looking for an inspiring career? You just found it.

**Service Contracts Adminstrator UKI - 12 Month Fixed Term Contract, Remote**
- Getinge are recruiting for a Service Contracts Adminstrator to join us on a 12 month fixed term contract. In this role you will act as the focal point for all enquiries relating to service contracts, responsible for the complete service agreement renewal process from provision of quotations through to order processing and handover to internal planning teams.

**Key duties and responsibilites**:
**_ Contract Renewals_**
- Prepare/send contract renewals to customers 3 months prior to expiry
- Negotiate and work with customers to finalise the agreement
- Proactively manage workload to minimise contracts finished without a renewal in place.
- Upsell/promote additional services available to customers
- To ensure all documentation is accurate before any further action is taken
- Manage key accounts

**_ Provide quotations for additional work_**
- Collate information from all relevant parties to ensure the quotation is correct
- Process order once received, informing all appropriate departments
- Complete supplier questionnaires including collating QA information, bank details, insurance certificates, H & S information, method statements and risk assessments
- Work as part of a team in the delivery of the department wide strategy to regain lost contracts and complete tenders for new business.
- To produce reports to indicate current and projected business activity relating to service agreements and lost contracts.
- Prioritise and organise a continuously changing workload, ensuring that a response is provided to all customer calls and enquiries.
- Collaborate/liaise with other departments to assist with the smooth transition between departments giving the customer a positive experience.

**Who you are**:

- At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you

**What you need**:

- Maths and English to GCSE level C or the equivalent
- Previous background in Contracts or Procurement would be desirable
- Experience and knowledge in Microsoft, especially in word, excel and data packages, with the ability to learn new CRM/ERP systems
- SAP experience desirable
- High attention to detail
- Positive mindset and flexible
- Strong telephone manner and customer centric

**What we offer**:

- We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.
- Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

**About us**
- With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.