Departmental Administrator

**Departmental Administrator**

**Circa £25,000 - £26,000 per annum, dependent on experience**

**Stevenage, Hertfordshire (with Hybrid Working)**

What if you could join a lively, hardworking, results driven department?

What if you could provide a superior customer service experience to internal and external stakeholders?

What if you were our Departmental Administrator?

This role is known internally as 'Membership Departmental Administrator and Secretariate for the Armed Forces Committees’

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

As the Departmental Administrator, you’ll provide administrative support and communication to a large membership department and their external stakeholders. In this varied role you’ll also provide secretariat support to the PEI Defence Steering Group andCommittee, which involves minute taking for senior stakeholders in the armed forces and supporting the Partnership Communications Manager with various communications related events and publications.

Further departmental support includes providing cover for our reception during occasional lunch breaks and periods of annual leave.

**What we hope you can bring to the role**

The role benefits from hybrid working, which for us means attending the Stevenage office for at a few days a week as well as home working.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, includingreduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- Provide support to the Head of Membership and deputise for the Director of Membership and Professional Development’s (MPD) Personal Assistant (PA) in their absence.
- To coordinate the administrative support across the Membership Department.
- To maintain, monitor, collate and report individual team budgets, expenses, training records and the Job Description register within the Membership Department.
- To monitor, collate and record all departmental overtime and expenses claims for the Head of Department to review and approve on request.
- To arrange all relevant travel and accommodation bookings for department.
- To raise department Purchase Orders.
- To provide secretariat support to the PEI Defence Steering Group and Committee.
- To manage the PEI Churchill Medal Award administration and assessment process
- To provide support to the MPD Director’s PA at MPD Board Meetings.
- Maintain and control Membership Department literature and stock levels.
- To coordinate ad-hoc in-house departmental projects as detailed by the Head of Department
- To attend external meetings and events as required.
- Work with the Partnership Communications Manager to call for, collate, edit and produce content for communications including Partner News and bespoke Partner communications.
- Work with the Partnership Communications Manager to plan, facilitate and manage all Membership events.
- Produce bi-monthly newsletters for each Partnership community, working with product owners and stakeholders to gather information for each issue;
- Maintain several inboxes - filtering all communications to the relevant team or individual
- Provide reception cover when concierge team are at lunch or on Annual Leave

**A little more about what we’re looking for**
- Educated to A Level standard or equivalent
- Confident in dealing with people at all levels both internally and externally
- Excellent organisational and prioritising skills
- Tact, diplomacy and confidentiality
- Proactive and able to work on own initiative
- Excellent interpersonal and communication skills
- Efficient and professional telephone manner
- Excellent customer service skills
- Experience of the budget and management accounts processes
- Strong IT skills - experience using Microsoft Office packages
- Minute taking experience
- Willingness to travel occasionally

**What if you could be you?**_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site._