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On-boarding Coordinator
2 weeks ago
We are recruiting for an **On-boarding Coordinator** to join our Customer Service team. Based in Huntingdon, Cambridgeshire, EPM is an award winning and accredited education services business with 25 years of expertise.
We are a technology enabled business, but people are at the heart of what we do. We believe in developing long lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.
We are 100% dedicated to education and our expert team of nearly 200 highly qualified employees support more than 1,600 schools nationwide.
**The role**:
To provide outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert administration and advice relating to the on-boarding of new customers to EPM HR, Payroll & Pension services whilst maintaining thehighest levels of confidentiality and integrity.
To support the Customer Success Manager with all confirmed new business and support the organisation’s new customer take on process in a timely and effective manner, adding value by providing a positive image of the organisation’s post-sales support services.
To support all HR and Payroll colleagues as required with new customer take on to ensure a seamless transition for new customers from the on-boarding team to their HR and Payroll teams.
**To be successful**:
- Ability to establish good working relationships and gain credibility with a range of customers
- Strong excels skills, pivot tables and v look ups
- Ability to prioritise and work well under pressure to strict deadlines
- Able to demonstrate careful attention to detail and accuracy
- Previous administration experience
**Why choose EPM?**
There are several reasons people have stayed with EPM for several years, we offer a wide range of benefits:
- 26 days annual leave + 8 days public holiday
- A generous pension package
- BUPA Cash Payment
- Flexible working arrangements
- Cycle Scheme
- Company events
- Discount gym membership
- Tailored learning and development programmes
- We offer an inclusive and open workplace
At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.
**Why wait?
