Part Time Customer Service Advisor Day

5 days ago


Dunfermline, United Kingdom Pertemps Scotland Full time

Customer Service Advisors - Part Time Days - Dunfermline
Location: Pitreavie Business Park
Pitreavie Ct, Dunfermline KY11 8UU
Pay Rate: £10.60 per hour
Hours per week: 20
Duration: 6 months ongoing temporary to permanent opportunity
Start date: August
Training period: PAID
Time and a half for OT after training completed.
20 hours per week
Working Hours: Monday, Tuesday Thursday & 09:30 - 14:30 & Saturday 10:00-15:00 (5 hours, 15-minute paid break)
TRAINING HOURS: Days - Mon, Tue, Thurs & Sat 09:30-14:30
Key Responsibilities:
Business area - Retail Community Banking
- Telephony role - Responsible for delivering exceptional service over the phone dealing with
customers at first point of contact.
- Take ownership of customer problems solving them at first point of contact and escalate
when required.
aftercare work.
- Working in a team environment in an open plan office.
Experience Required:

- Experience working in a Customer Service environment either over the phone or face to
face
- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals
at all levels
- Customer focused and a proven track record in delivering excellent customer service
Pertemps are working in partnership with one of the largest banks in the UK to recruit for
Customer Service Representative's with different start dates over the next few months, if you
are a customer focused individual and has a passion for helping others, we'd love to speak
with you. This is a temporary role for initially 6 months with the potential to go permanent for
You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful



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