Wellbeing Support Worker

**Northorpe Hall Child & Family Trust**
Wellbeing Support Worker

**JOB DESCRIPTION**

**Job Title**:Wellbeing Support Worker**

**Hours**: 30 hours per week to be worked on agreed rota to include 2 evening shift a week up to 7pm

**Pay**:£24,980 (pro rata 37hrs FTE)

**Line Manager**: Wellbeing Support Worker Team Leader

**Purpose of the Post**:To be the first point of contact for those identifying concerns of the emotional health and wellbeing of children and young people in
Kirklees on behalf of the Thriving Kirklees partnership. Holding a case load, listening, understanding current needs and strengths predominantly responding over the phone but also providing assessment face to face as required. Providing support and advice and assessing risks and needs. Liaising with safeguarding and other support services through established pathways.

**Based**: Mirfield 2 days and Huddersfield 2 days

**Context**:Northorpe Hall Child & Family Trust is a local independent charity working to improve the mental health and emotional well-being of children and young people in Kirklees. The post is part of Thriving
Kirklees, bringing together a number of support services to work in partnership to provide joined up, effective, family-centred health support to children and young people aged 0-19 in Kirklees.

**Requirements**:Enhanced DBS check, references, qualification check, identity check, interview by young people, interview by adult panel

**DUTIES AND RESPONSIBILITIES**

**Providing an effective and supportive telephone advice service**
- Answering and returning calls to those concerned about a child’s emotional wellbeing, including parents, professionals and young people themselves.
- Gaining consent to use the information provided and ensuring the caller understands the confidentiality and information policy of the organisation
- Encouraging them to talk, gathering information and typing it into the database system, and managing the call efficiently
- Providing reassurance, encouragement and information to help reduce caller stress and build confidence.
- Making an assessment during the call about risks & urgency and appropriate actions
- Providing information and assistance to enable callers to access other services
- Providing support and advice over the phone regarding strategies and interventions that could be put in place at home and school in order to support the child’s emotional needs.

**Northorpe Hall Child & Family Trust**
Wellbeing Support Worker
- Making decisions and communicating them by telephone, in writing and on the database system, understanding that some decisions may be difficult for parents and referrers to accept
- Assist in raising an awareness of the emotional and mental health needs of young people in Kirklees
- Ensuring a responsive and positive experience for those accessing or attempting to access the service

**Information, record keeping and support to decision making**
- Keeping good records of referrals and support requests using our client database system
- Calling and writing to schools and other services to gather further information and views about a child or young person
- Working with colleagues and others to make decisions about the support that can be offered and when to refer to other services including safeguarding or urgent services
- Ensuring there are accurate records kept of all referrals, assessments, contacts and evidence of progress using the database systems.
- To record outcomes where support and interventions are offered over the phone
- Recording feedback and comments from callers to help improve the service
- Control information, sharing it appropriately in the interests of the child, with permission, and maintaining confidentiality where required

**Support other Trust activities**
- To contribute to the safe and effective running of Northorpe Hall Trust and implementing plans, policies and procedures
- To develop good working relationships with other Northorpe Hall staff and volunteers
- Provide reports and information about the service as required
- To support colleagues who are leading on other projects, events and activities to sustain and develop the Trust
- Share skills and knowledge with colleagues, formally and informally
- Supporting young people to contribute to and participate in decision making about

Northorpe Hall Child & Family Trust, to volunteer and to make a positive contribution to society
- To undertake other duties as instructed by the CEO

**Northorpe Hall Child & Family Trust**
Wellbeing Support Worker

You will have excellent telephone skills, able to quickly engage callers. You will enable them to talk about their problems, worries and challenges which impact on the wellbeing of a child or young person. You will type in details as the call progresses, asking questions to ensure you have the full picture. You will obtain permission to gather information from others involved. You will have the skills to be able to offer support an