Claims Manager
4 days ago
**Job Title:Claims Manager
Location:Aylesbury
Salary**:
Your roll will be coordinating operations to ensure that the unit meets its financial, quality and customer service targets
**Responsibilities**:
- Day to day running of a team of claims technicians
- Reduce financial leakage on claims
- Understand all the contents and demand within the WIP
- Understand the customer needs & requirements
- To assist in prioritising work to ensure key SLA’s are delivered
- Day to day demand and capacity planning and management of the Control Centre
- Constantly review current working practices and re-engineer business processes to deliver best practice
- Implement change programmes in line with agreed projects and initiatives
- Carry out 121’s on all staff when required and provide relevant feedback to staff
- Carry out regular audits of the team’s performance
- Assist in delivering training and coaching for all Control Centre staff
- Communicate with all other areas of the business to ensure service delivery
- Communicate regularly with Control Centre staff to ensure that key business objectives and messages are clearly understood and actioned
- Support the business in resolving complaints
- Managing low level complaints
- Performance Management of Senior and Claims Technician
**Skills**:
- Proven experience within payroll including HMRC calculations and auto-enrolment pension calculation.
- Timesheet payroll
- CIS or construction payroll exposure would be advantageous
- Experience with Excel spreadsheets is essential
- Experience using Sage Payroll is essential
**Benefits**:
- Salary £22,000
- Full training will be provided by the Payroll Coordinator
- Permanent full-time position - 40 hours per week, 9-5pm Monday to Friday, half hour lunch break
- 20 days paid holiday plus all statutory bank holidays. You will gain an additional 1-day holiday for every year worked at the company (maximum of 3 additional days)
- Company pension scheme
- Friendly working environment
- Enhanced Maternity and Paternity pay schemes
- 1 day working from home per week
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