Business Improvement

7 days ago

Slough, United Kingdom Freight Personnel Full time

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry
The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.
We are now looking for a **Business Improvement Executive** based in **Colnbrook.** This is a very exciting and growing part of the business with dynamic and forward-thinking people in the team.
**Main Duties and Responsibilities:
Manage, maintain, and support the company's various systems serving the region of UK, Europe, and North America including**:

- Carrier Management System
- Backend processes setups
- Customer integrations
- Carrier integrations
- UK customs system integration
- E-commerce plugins
- warehouse automation systems (where applicable)
- logistics picking solutions
**You will liaise with the organisation's operations, customer service, accounting, and sales departments to provide guidance, training, and support on the different systems and solutions**including:

- Express and freight operations systems
- Returns portals
- Identify current process change requirements and new processes and communicate with the IT development team to implement those changes on the selected systems. Perform the needed testing to ensure the requirements have been met, and the process is functioningin the correct manner, and communicate the results with the business owners.
- Directly manage relationships with existing and potential new customers and provide support with the solutions and data integrations
- Utilize lean six sigma tools to study current processes, and initiate and manage the needed change throughout the supply chain to improve process efficiencies
- Keep track of maintenance visits and spare parts orders and liaise with accounting department to order missing parts.
- Conduct quality audits set up by the corporate team and prepare an action plan and liaise with the concerned team to implement and improve the current process performance
**Experience required
- Bachelor's degree in industrial engineering, project management, business information systems or equivalent.
- Basic knowledge in:

- Electronic data interchange (EDI) and FTP/SFTP connection setups
- Ability to interpret basics in programming languages including VB.net, and HTML
- Advanced knowledge in Logistics and supply chain operational procedures
- Knowledge in Lean six sigma tools and techniques including project management and process flowcharts
With Preferred Qualifications:

- Master's degree in business administration (or equivalent) - Preferred
- Certification in Lean Six sigma green belt or higher - Preferred
- Knowledge of Arabic Language - Preferred

**Benefits**:

- Salary - up to £42K depending on experience
- Hours - Monday - Friday 9am - 5:30pm
- Pension

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