Customer Support Advisor

2 weeks ago

Teddington, United Kingdom RHP Full time

**Who we’re looking for**

As a Customer Support Advisor, you’ll deliver a superstar service by supporting vulnerable customers to sustain their tenancies. This will include maintaining strong working relationships with professional agencies, representing RHP at multi-agency meetings and providing an excellent customer support service. You’ll manage complex cases to the point of resolution quickly and brilliantly and be a great team player, looking for innovative ways to drive the highest levels of customer satisfaction.

You’ll have experience in housing management and working with vulnerable people and be able to provide amazing customer service even in difficult circumstances. You’ll also be able to travel to attend meetings, carry out home visits and accompany vulnerable customers.

**When we're hiring, we look for people who connect with our KOSMIHC values**:

- We know our stuff
- We make it happen
- We care

You can find a full description of our values here

If offered the role, you may be asked to complete a Standard DBS check

**Who we are**

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

**Connecting through difference**

We embrace and understand the value diversity brings - it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

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