Student Support Advisor

2 weeks ago


Norwich, United Kingdom Fill My Vacancy Full time

Our Client is looking to hire a Student Support Advisor.

They have an exciting opportunity to appoint a Student Support Advisor to join its busy and expanding Student Support team.

Are you a youth worker or support worker involved in supporting young people/adults with complex difficulties? Are you looking for a new challenge or to build on your already established skills? The post is mainly campus based with students being seen inperson or on Teams. You will need to be highly resilient, used to talking to students in complex and difficult circumstances, and able to maintain your own mental health in a pressured environment.

The team provides information, advice and support to students on mental health, often involving complex conversations with students experiencing mental health concerns including risk assessment, disability including DSA, money and funding, and accommodation.Their students are mainly young undergraduates aged 18-23, with over 30% disclosing a specific learning difference or other physical or mental health disability. Over 13% of their students identify as Black, Asian or from another minority ethnic group.

Working flexibly, you will find ways to effectively promote the Student Support service to their diverse student body. You will provide information, guidance and support to students usually individually or at times in groups, ensuring that confidentialityis maintained where appropriate. Building positive relationships with university colleagues will be essential to the success of this role.

Working within a small, hardworking team, teamwork is a key attribute which requires a flexible approach. Working pattern may vary slightly in response to changes in demand throughout the academic year. This can occasionally include evening and weekend working.

You will be highly organised and able to plan and prioritise work effectively in an environment with multiple deadlines and concurrent tasks. You will maintain accurate records, and be a proficient user of Microsoft Excel, Outlook and Word software.

Closing date: 5.00 pm on Monday 22nd August

Interview date: Thursday 1st September


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