Sales Assistant 32 Hour Contract

We have an **exciting opportunity **for a **Sales / Post office assistant **, As a Sales Assistant at SPAR Birchwood you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now’

This role is for a minimum 32 hours a week, you will need to work a mix of mornings (6.30 am starts), Mid's, and late's (10 pm Finishes) including weekends on a rota basis. Will be required to work extra shifts when needed.

**This role includes a requirement to work on a Post Office Local counter that is based in store. It will require the necessary security checks and clearance for this role, including Credit and Debt history Checks.**

**Applicants must be aged 18 or over as we sell age restricted products.**

Hickson's is a family business operating three stores in Lincoln and North Hykeham. Beginning as a butchers in 1903 we have grown into three fast paced SPAR convenience stores offering everything from Newspapers & Groceries to Fuel, Subway & Post office services

Hickson's has always been committed to developing a loyal and dedicated workforce that is focused on providing excellent customer service and behaving with honesty and integrity. The company has a keen interest in supporting local suppliers and is continuing to provide support to local charities through fundraising events and in store collections.

**Key Tasks/Responsibilities**:
**Customer Service**:

- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales

Store Operations:

- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
- Preparing ingredients, to include cooking breakfast and lunch items, baking of cookies/bread in the in-store bakery, in accordance with established guidelines.

**Key Skills/Knowledge**:

- Previous experience in a similar role and/or industry is preferred
- Post Office counter-service experience desirable but not essential
- Reliably follow instructions and procedures with excellent attention to detail
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward
- Experience of using a ‘Challenge 25’ policy desirable
- Keen and enthusiastic approach to working both in a team and independently
- Previous cash handling experience is preferred but not essential
- Some understanding of food safety, Health and Hygiene
- PLH (A Award for Personal License Holder) is desirable
- NVQ Level 2-3 in Retail Skills, Customer Care or similar is preferred but not essential

**What's in it for you?**
- Training & Development
- Gain hands-on experience in a high volume, fast paced convenience store
- Paid Breaks
- Free Tea & Coffee, Soft Drinks
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support - access to emotional support, counselling, legal and financial advice
- NEST pension scheme
- Paid Fortnightly
- On site parking

Applicants must be aged 18 or over as we sell age restricted products.

Pay: £11.44 per hour

Expected hours: No less than 32 per week

Work Location: In person