Charity Help Line Advisor

5 days ago

Salford, United Kingdom Pertemps Manchester Full time

Customer Service Advisor
Salford Quays
£10.71 per hour.
Are you passionate about helping others?
Able to offer calm and considered advice to often vulnerable or upset callers?
Are you interested in working for one of the country’s leading charities, initially on a temporary assignment?
Main duties will include:

- Acting as the first point of contact for incoming calls from adults, young people and related services Handles supporter enquiries, administrative matters and deal with any complaints
- Assist the Helpline Support Manager in providing efficient administrative support to the team, working within policy, procedures and standards
- Liaise with statutory agencies regarding the exchange of information
- Responding to basic enquiries, including those from supporters and potential supporters and cross referencing correspondence received to individual case files
- Speaking to supporters about their legacy, handling sensitive information and correspondence in relation to this, for e.g. letters from Will executives
- Share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people
- Provide administrative support by undertaking national checks including liaison with other agencies relating to information regarding these checks, for example, foster checks.

The role requires excellent communication skills, previous phone-based customer service experience and ideally an empathy / understanding of the nature of the calls being taken.
Hours are on a rota basis: 35 hours per week
Weekdays are between 8am - 10pm
Weekends are between 9am - 6pm
Weekend shifts are very occasional e,g 1 in 12.
Benefits include full training, weekly pay, accrued annual leave, modern office environment, supporting an team focus, staff well-being programmes and more
Interested? Click to apply

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