Benefits Operational Team Leader

2 weeks ago

Selby, United Kingdom North Yorkshire Council Full time

**Salary: £37,035 - £41,511**

**Grade: J/K**

**Contract: Full time, Permanent**

**Location: Selby -**Hybrid with expectation to attend office (minimum 3 days a week)**

**Our team**

**Role summary**

To control and co-ordinate the day-to-day management of a team responsible for the assessment of claims for Housing Benefit and Council Tax Reduction. Assists the Benefits Operational Manager in associated project work as required.

**Duties and responsibilities**
- You are responsible for the management of your team and their work loads, ensuring the delivery of a specialist service to the quality, organisational and professional standards required.
- Proactively lead, motivate and manage staff to support their performance, conduct and development to enable them to fulfil their roles effectively and meet current and future service needs; associated activities will include conducting one to ones, appraisals, managing attendance and following other HR Policies and procedures
- Support the Benefits Operational Manager in the day to day running of the service.
- Work to broad managerial direction, with scope to exercise initiative and determine which to help staff understand and deal with difficult and complex Housing Benefit and Council Tax Reduction cases
- Effectively communicate changes to working practices and processes to the team to ensure all work is effectively and efficiently processed.
- Identify and recommend improvement opportunities for the service and assess what learning, development and plans will be required to achieve them.
- Be a technical and procedural advisor on Housing Benefit and Council Tax Reduction along with maintaining a knowledge of other Welfare Benefits available.
- Maintain an up-to-date knowledge of systems (including DWP systems) in order to promptly and accurately assess Benefits Entitlement.

**Experience / Qualifications**:

- Extensive knowledge of Housing Benefit, Council Tax Reduction and Discretionary Housing Payment legislation
- Knowledge of Universal Credit, other Welfare Benefits, and housing law in relation to the assessment of Housing Benefit and Council Tax Reduction.
- Experience of supervising staff in a busy benefits office across a diverse range of functions
- Proven experience conducting effective, proactive people management in compliance with organisational HR policy and procedure.
- Experience of making decisions relating to complex issues, including revision of benefit decisions

**Contact and apply**

**Key Documents**:
Job Description

Total Rewards

**Key Dates**:
Closing Date: Sunday 16th March 2025

Shortlisting: 17th & 18th March 2025

Interviews: W/C 24th March 2025

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

**Benefits Operational Team Leader**

**Location**:Selby Civic Centre

**Town**:Selby

**Salary**:£37,035 - £41,511

**Posted**:27/02/2025

**Closing date**:16/03/2025

**Closing time**:23:59

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