Customer Service Advisor

3 days ago

Liverpool, United Kingdom Kaplan International Full time

**Customer Service Advisor**

**Reference number**:JR245870

**Location**:Kaplan Living Liverpool, 1 Paddington Village, Liverpool.

**Working pattern**: Full time

**Contract Type**:Permanent

**Number of roles**:1

**Salary**:£24,570 per annum

We are looking for a Customer Service Advisor to join our team.

As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders

**What you’ll bring to the role**

The successful applicant will:

- Possess excellent oral and written communication skills
- Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner
- Embrace the ‘more than just a room’ philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Offer flexibility in working hours
- Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role

Essential skills/ experience
- Experience in customer service, hospitality or student service provision, ideally accommodation
- Teamworking skills
- Ability to work on own initiative
- Ability to prioritise workload and meet deadlines

**What we do**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

**What we offer**

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments**

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

**Our Employee Resource Groups**

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

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