Social Media Executive

2 weeks ago

Poole, United Kingdom RNLI Full time

**Social Media Executive**
Flexible work location OR home-based
**About us**
Our purpose is simple: to save lives at sea.
We’re looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, anddeliver lifesaving safety messages to the public.
**Your role**
As a Social Media Executive, your focus will be to
- Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
- Create, curate and schedule engaging content for our social media channels
- Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
- Provide support during crisis and major issues response
**About you**
You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector. You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporterexperience. To be considered for the Social Media Executive role you will have:

- A proven record in customer service and community management via social
- Experience using social media in a professional setting
- Experience creating basic content for social media
- Creative ideas that you can translate into engaging content
- The ability to communicate well with other teams and stakeholders
**Temporary home working**
Due to current circumstances you may be working from home when your role commences. You will be given the correct equipment you need to perform in your role. You will also receive support from your manager and colleagues to ensure a smooth and consistent inductionprocess is delivered. You may also be required to work from your dedicated RNLI asset once the government guidelines change. If you have any queries relating to home or office-based working, please do not hesitate to ask questions at the interview/assessmentstage.
**Safeguarding**
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment orexploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of therole. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Other organisations may call this role Social Media and Digital Content Executive, Social Media Content Executive, Head of Communications, Social Engagement Executive, or Social Media Marketing Executive.

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