Customer Service Advisor
1 week ago
Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.
At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
**What will your day look like**:
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
**Abilities And Knowledge**:
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
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