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Call Centre Customer Service Advisor

2 weeks ago

Belfast, United Kingdom Raven Consulting Full time

Respond to customer inquiries and complaints in a timely manner.
- Provide accurate information about products and services.
- Maintain customer records and update customer information as needed.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Deal with all incoming and follow up contact from customers who have an enquiry or service request
- Be the first point of contact
- Ensure all enquiries are resolved whilst providing exceptional customer service
- Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved.

To join us, you’ll need:

- Enthusiasm, passion, and dedication **Resilience and adaptability to change. ** Strong communication skills **A desire to help each customer in the most compassionate way. ** The ability to motivate yourself to achieve your goals every day. **Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for**

About you
- Excellent timekeeping and punctuality (essential) -Excellent communication skills (essential) -Professional telephone manner (essential) -Call centre experience (useful)

You will be able to start ASAP.

**Salary**: £23,880.00-£24,408.00 per year

**Benefits**:

- Company events
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: One location