Customer & Dispatch Coordinator

**TEC Bike Parts** is a family-run business specialising in custom motorcycle parts. We design and sell our own exclusive range of aftermarket parts, shipping globally to individual riders, garages, and some of the biggest names in the custom motorcycle scene. Our parts are built for modern classics and are engineered to solve problems before customers even know they exist. With demand growing, we’re proud to offer customers top-quality aesthetic and performance upgrades at competitive prices — backed by expert advice and personal support.

We’re a small, passionate team, and working with us means your input will matter. You’ll get to know everyone in the business and play a real part in how things run day to day. We also offer perks like great office hours if you have kids and a full Christmas to New Year shutdown every year.

**The Role**

We're looking for a **Customer & Dispatch Coordinator** to join our small office team. This is a hands-on, varied admin role where you’ll help support customers and keep everything organised behind the scenes.

You’ll receive full training in our systems and processes. There is plenty of room to grow into the role and take on extra skills whilst doing so. If you have an interest in motorcycles or how things work mechanically, there is loads that should interest you.

This is a great role for someone who enjoys a mix of structured tasks and variety, and is comfortable working independently with the support of a friendly team. While your office hours are short, you will be packing plenty in.

**Key Duties**
- Preparing **packing lists and shipping labels** using automated systems
- Creating and tracking **customer invoices**:

- Making occasional **outbound calls** to customers (e.g. taking phone orders if they can’t order online)
- Booking **international shipments** and completing customs info (mostly automated)
- Processing **returns** and updating records
- General **office admin** support
- Assisting other team members with admin tasks (e.g. typing documents, filing, data entry)

**What We're Looking For**
- Highly proficient in **Microsoft Outlook & Word, a basic understanding of Excel**:

- Able to **multi-task** and **prioritise** work throughout the day
- Comfortable **learning new IT systems** and creating personal guides/notes for future reference
- Strong **organisational and time management** skills
- Basic **numeracy** and ability to **cross-reference systems**:

- A **self-starter** who can manage tasks with mínimal supervision
- Open to learning new admin tasks and **flexible** in helping out where needed
- A **reliable** member of the team who can be counted on to get their allotted work finished
- Someone who can **retain knowledge** as some of the common queries can be complicated but will come up repeatedly

**Useful (but Not Essential) Experience**
- Working in an **office environment**:

- Experience with **invoicing** (including VAT and non-VAT)
- Understanding of **international shipping** and customs documentation
- An interest in **motorcycles** or the automotive industry is a big bonus

**Hours & Flexibility**
- **20 hours per week**:

- **Monday to Friday**:

- Most likely to be working from **9:30am to 1:30pm**:

- **No weekend working** and all bank holidays off
- Great for someone looking to balance work with home life/kids school runs, stay within tax/benefit thresholds, or return to work part-time
- We are open during school holidays so you will need to have childcare cover during this time if applicable

**Why Work With Us?**
- Be part of a **tight-knit, growing business** with a reputation in a specialist field
- Your work will have real impact — and we value initiative
- **Short office hours, no working weekends or bank holidays** and a **Christmas shut-down**:

- Friendly, relaxed environment — with plenty of motorbike chat if you’re into it

**How to Apply**

Think this sounds like a good fit? We’d love to hear from you.

Please send your **CV** and a short note telling us why you're interested and why this job will suit you

**Job Types**: Part-time, Permanent

Pay: £15,000.00 per year

Expected hours: 20 per week

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Why do you think this job is suitable for yourself?

Work Location: In person