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Service Scheduling Coordinator

2 weeks ago

Hamilton, United Kingdom Peel Technical Full time

Peel Technical are working alongside a global leader within the service engineering sector. Due to increased contact wins, they're now looking to add to their scheduling team to help day to day route planning for their engineers.

Duties to include:

- Schedule all labour in geographic area to achieve required SLA’s for reactive, quoted and PPM jobs
- Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team and wider Service team
- Prompt response to customer queries and phone calls
- Monitoring of the KPIs which include:

- New Jobs
- Return Visits
- Overdue booked jobs o Quoted Works & PPM
- Ensure Internal Service System and Client specific web sites are updated and in line with SLA’s
- Cover Service Mailbox, logging calls & answering queries, during sickness or holidays

For more info on the above role please forward your CV or get in touch with Jack Molyneux from Peel Technical Recruitment

**Salary**: £20,000.00-£22,500.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location

Reference ID: SERVICE CO