Assistant Area Coordinator

Assistant Area Coordinator

South Lanarkshire

Full time

This role will involve supporting the service manager with the operational day-to-day management of the local service ensuring Care Solutions Homecare’s continued compliance with relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high quality service enabling individual needs and organisational priorities to be met in accordance with available resources.

A caring nature and good communication skills are important. You will be office based but must have flexibility to cover care visits if and when required and will be part of an on call rota. This role requires you to have good organizational skills and must be willing to learn and develop in your role.

Duties & Responsibilities

Compliance

1. To ensure the service meets, and indeed exceeds, the requirements of all appropriate legislation and best practice.

2. To ensure the delivery of safe, personalised local services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of local services.

3. To ensure compliance with Care Solutions Homecare policies and procedures.

Service Delivery

1. To assist the Area Coordinator to ensure the delivery of person centred care/support local services that promote independence, choice and dignity to empower people to live as independently as possible.

2. To complete an accurate roster of visits that meet the needs of the service and communicate it to staff and clients.

3. To collate accurate information to ensure monitoring and evaluation systems and procedures are robust.

4. To assist in the co-ordination of care workers across the local area.

5. To assist in the delivery of local services that ensure the Organisation’s duty of care to the service user and staff providing the service.

6. To ensure good communication and links with all stakeholders with regard to the provision of local services including commissioners, service users, relatives, social work teams etc.

Service Development

1. In partnership with the senior management team participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative care at home local services.

2. To grow and develop local services through increasing delivered hours and maximising referral opportunities.

Team Management and Leadership

1. To assist in the management of staff teams involved in the direct provision of the service in the locality.

2. To assist the Area Coordinator to ensure that there is a co-ordinated and consistent approach to service provision across the locality, that is cost effective and efficient making the best use of allocated resources.

3. To be routinely involved in a range of human resources/staff management duties including:

- Workforce Planning to agreed KPIs **Recruitment and selection ** Training **Supervision, Appraisal ** Absence Management

6. To assist the Area Coordinator to ensure that staff are trained for their roles and responsibilities and that all groups of staff within the local team have access to appropriate training and learning opportunities.

7. To assist the Area Coordinator to establish and maintain effective two way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums, staff newsletter.

8. To attend regular service planning meetings with service delivery teams.

9. To assist the Area Coordinator to put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.

10. To assist the Area Coordinator to ensure that all staff are familiar with and work in line with Care Solutions Homecare policies and procedures.

11. To offer advice, support and guidance to care workers.

Quality Assurance

1. To contribute to an effective quality assurance programme to promote high quality, best practice and continuous improvement of local services in line with Care Solutions Homecare.

2. To ensure good and safe practice in all activities relating to service user care by completing and maintaining evaluation tools as requested.

3. To contribute to the resolution of all local complaints in accordance with Care Solutions Homecare Complaints & Compliments Policy.

4. To assist in the evaluation of local services through regular review, annual service user questionnaires, analysis of complaints & compliments etc.

Must have Drivers Licence

Must have access to own car

Must have relevant care experience

Senior/ team leader experience may benefit.

Must hold or be working towards an SVQ/NVQ level 3

**Job Types**: Full-time, Permanent

**Salary**: £24,365.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Hamilton, ML3 6DA: reliably commute or plan to reloca