Account Manager

3 days ago

Basingstoke, United Kingdom Berry Bros. & Rudd Full time

**Job Title**:
Account Manager (Private Clients)

**Reporting To**:
Private Client Manager

**Direct Reports**:
None

**Location**:
Basingstoke

**The job in a nutshell**

To manage high-end, private clients, including Cellar Plan members, and assist them in the building of balanced and high-quality wine collections specific to their needs. In a service led culture you will be maximising sales potential and increased GP growththrough relationship building, exceptional customer service and demonstration of authority in wine and spirits knowledge.

Managing a portfolio of approximately 500 active accounts, you will grow sales up to, and possibly in excess of, £4,000,000 a year through providing exceptional service built on regular contact, a customer focussed approach, trust, teamwork and a drive tobe industry leading.

**Who will you work with**

Internal: Private Client Managers, Senior Account Managers & Account Managers, Commercial Team, BBX Team, Customer Services, Despatch, Exports, Finance, Marketing, Events & Entertainment,

External: Private clients, Producers

**Key Accountabilities**
- Advising private clients and offering the full range of BB&R products and services including BBX.
- Providing comprehensive and exceptional service to all private clients.
- Ensuring regular and pro-active contact with all private clients.
- Ensure offers, sales opportunities and service led communications are sent in a timely and effective manner to the appropriate private clients.
- Achieving individual and business area sales and Gross Profit targets.
- Where appropriate, attending and entertaining private clients at BB&R tastings and events. Ensuring private clients’ needs are accommodated and promoting BB&R’s reputation through private client interaction.
- Offering relevant, quality advice to private clients and providing comprehensive and accurate information on trading wines.
- Ensuring account balances and payment terms are managed, and complete payment is received for all goods sold according to our terms.
- Convert enquiries and leads into established BB&R private clients with long term relationships.
- To ensure that all working practices comply with Health and Safety legislation.

**What will you bring to the role?**

**Experience / Achievements**
- Comprehensive understanding of exceptional service.
- Proven sales background.
- Proven track record in managing private clients.

**Your Skills, Knowledge and Behaviours**
- Customer service skills.
- Relationship building skills and development of trust.
- Passion for wine and spirits which can be translated into service and sales opportunities.
- Commercial skills.
- Sales skills.
- Creative.
- Proactive.
- Time management.
- IT competence.

**Qualifications**
- WSET diploma preferred.

**We support our colleagues with a wide range of benefits**: you will start with 24 days' holiday, and 3 additional days over the Christmas period + one Personal Day per year, Private Medical cover, Life Insurance, Pension, Employee AssistanceProgramme (EAP), generous Employee discount (up to 40% off products), and many more....

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