IT Helpdesk Support Technician
1 week ago
A driven IT Helpdesk Support Technician with great customer communication skills and a solid technical understanding is required by a rapidly growing Telecommunications Manufacturing company near Epsom.
In addition to this you will maintain network and user security, track inventory, disaster recovery, and other support duties. Fantastic progression opportunities are held for the right person.
An annual salary of £30,000 is offered + some hybrid working after probation + bonus + flexitime + Bupa cover + additional benefits listed below
**Client**
A fantastic Worldwide Telecoms manufacturing company is rapidly growing and are seeking a driven individual to work along side the IT Manager, in a very autonomous role. You will gain fundamental exposure to a range of valuable technologies and fantasticprogression opportunities are held for the right person.
**What you will be doing**:
- Provide support to users of Sage X3 ERP system, escalating to 3rd Party Support company where necessary.
- Provide support to users for all hardware, software and networking issues, escalating to 3rd Party Support companies where necessary
- Ensure all IT infrastructure and software is maintained, and runs efficiently
- Maintaining relationships with current IT service providers (IT Support, IT Purchases and Sage X3).
- Ensure successful operation of disaster recovery plans is in place and tested frequently.
**What you will need;**
- Experience in an IT Support role / Helpdesk Support position
- Fantastic communication skills
**Desirable**
- SAGE X3 / SEI Business Intelligence
- General ERP support experience
- Office 365, Teams
- VMWare ESXi
- Veeam Backup
- Cisco Umbrella
- Umbraco
- Cisco Meraki
- Pulse Secure VPN
- MS SQL Server
- MS Server 2014 - 2019
- MS Windows 10
**Salary**
Annual salary / full time equivalent of £30,000 plus extensive benefits
- Some flexible working, however due to the nature of the position mainly based on site
- Company bonus (previously been about 15%)
- Bupa single cover
- Bupa cash plan level 2
- Flexi time
- Group Income protection
- Buy / sell holiday
- 6% employer pension
**Alternate Titles**
IT Administrator / IT Systems / IT Engineer / Helpdesk support/ IT Service Desk / Desktop Support Analyst / Service Manager / Managed Service Provider / IT Support Engineer / Infrastructure Technician / IT Analyst / 1st line / 2nd line / 1/2nd line
**Commutable from**
Surbiton, Kingston-upon-Thames, Wimbledon, Morden, Mitcham, Twickenham, Sunbury-on-Thames, Cobham, Chessington, Surrey, South West London, Weybridge
**Location
**Near Epsom
Roya Robeson of CV Screen is managing the recruitment of this position.
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