Helpdesk Co-ordinator

Bouygues Energies & Services currently has an exciting opportunity for a Works (Helpdesk) Co-ordinator to join our Facilities Management team working at a healthcare site in Epsom. This is a permanent full-time role working 40 hrs p/week, Monday to Friday.

**The role**:

- Support the Contract Manager in the allocation of work and provision of maintenance services.
- Daily monitoring of the schedule of works to ensure engineers are meeting the required targets. To maximise profitability of operations and deliver ongoing cost savings.
- Assist and support in the allocation of work to engineers using the CAFM system.
- To monitor the CAFM system and run daily reports to review emergency, urgent and failed jobs and report them to management
- Deal with all enquiries, in person or via telephone, in a courteous and efficient manner. To build good working relationships with all service users and ascertain their individual needs.
- Order materials and services as required. Where necessary, contact approved contractors and obtain quotations and prices.
- To support the team with site inductions and permits as required
- To assist in the administration of budgeting and financial management systems.
- Ensure that accurate records are kept for all work carried out, that the records are up to date and available for inclusion in the monthly performance report.
- Working 40 hours per week, Monday to Friday.

**The person**:

- Financially and commercially astute with experience of handling purchase orders, etc.
- Excellent administration skills and a high level of customer service skills
- Excellent organisational & time management skills
- Flexible approach with the ability to work on their own initiative and as part of a team.

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- helpdesk type: 1 year (required)

Work Location: One location

Reference ID: AMB/SABP