Hotel Receptionist

**ABOUT US**:
MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world’s most sought-after destinations. With a portfolio of over 50+ properties across Portugal, Cuba, Kenya, Scotland, England, Spain and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.

As we continue to grow, we are looking for passionate team members to join our team. At MGM Muthu Hotels, you’ll have the opportunity to work alongside colleagues from diverse cultures, gaining invaluable international exposure and hands-on experience.

We believe in creating memorable stays for our guests while fostering a culture of excellence, inclusivity, and growth for our team members.

Join our vibrant team and become a part of a dynamic organisation, where learning, growth and international exposure are just the beginning.

Location**:Muthu Glasgow River Hotel & Spa**

**Job Summary**

**Duties**
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Process reservations and cancellations accurately using the hotel management system.
- Maintain an organised reception area, ensuring it is tidy and welcoming at all times.
- Assist guests with their requests during their stay, including room changes or special needs.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Prepare daily reports on occupancy rates and other relevant metrics as required.

**Requirements**:

- Previous experience in hospitality or guest services is preferred.
- Strong communication skills with a focus on customer service.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Proficiency in using computer systems for reservations and check-ins.
- Bilingual or multilingual abilities are an advantage, enhancing communication with diverse guests.
- A friendly disposition with a professional appearance is essential.
- Flexibility to work various shifts, including weekends and holidays as needed.

Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests

**Job Types**: Full-time, Zero hours contract

Pay: Up to £12.21 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Ability to commute/relocate:

- Erskine PA8 6AN: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

**Location**:

- Erskine PA8 6AN (preferred)

Work Location: In person