Hotel Receptionist/ Front of House

1 week ago

Elgin, United Kingdom Large Hospitality Ltd Full time

Large Hospitality is a management company within the hospitality industry primarily focusing on hotels and food & beverages. We are looking for people with the right attitude towards hospitality, with an eye for detail who will ensure our guests have a memorable stay with us.

**Duties to include (but not restricted to)**:

- Providing a warm and high-quality service over the phone and on the guest’s arrival to the hotel
- Ensuring exceptional service standards to maximise guest satisfaction and ensuring the front desk is never left unattended
- Responding to guest queries in a timely and efficient manner
- Helping encourage customer loyalty by developing friendly, personalised relationships
- Following all necessary processes as per guidelines when guests arrive and depart (check-in /check-out)
- Responding to head office in an efficient manner. Ensuring that all relevant guest feedback is promptly passed on to the head of reception
- Managing invoices, payments, cash transactions and maintaining logs and records
- Passing on information as necessary to other departments (handover book) and within the front desk team
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other hotel facilities necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Comply with hotel security, fire regulations and all health and safety legislation
- Taking reservations and business enquiries
- Fill in daily & weekly report as a regular practice
- Do an Hourly Property walk around
- Provide assistance in restaurant for the dinner service when required
- Collaborating with kitchen staff for successful operations of the restaurant
- Providing assistance into the bar area

**Requirements for this role**:

- Minimum 1-year Front Office experience preferably in a midscale hotel chain
- Knowledge of systems (PMS) like is advantageous
- Good communication skills. Knowledge of a second language would be advantageous
- Working in shifts on a rotation basis

**Personality Attributes**:

- Guest-oriented and service minded
- Good interpersonal skills and personal presentation
- Sales oriented
- Multitasking skills
- Proactive & basic solution finder
- Flexible, Organised, Computer literate & Team Player

**What we will offer you?**
- Salary: £competitive with immediate start
- 28 Holidays including Bank Holidays on a pro-rota basis
- Subsidised stay at our group of hotels

**Job Type**: Part-time

Pay: £12.50 per hour

Additional pay:

- Tips

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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