Head Receptionist

**HEAD RECEPTIONIST**
**Join our exceptional team..**
We are currently looking for exceptional people to join our team at the Coast & Country Hotel Collection, operated by Bespoke Hotels, UK’s largest independent hotel group.
As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.

**What we are looking for?**
Duties will include:

- Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
**Benefits and Rewards**
- Competitive Salaries
- Excellent on-going support, training, and development.
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Meals on Duty
- Discounted room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels.
- On-going incentives and rewards
- Opportunity to move between hotels and grow with the group.
- Seasonal staff parties and gatherings
**More about us**:
Coast & Country Hotel Collection is a family of 37 hotels throughout the UK, operated by Bespoke Hotels, UK’s largest independent hotel group. Founded in 2000, Bespoke Hotels now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
Coast & Country Hotel Collection are unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

Location: Kimberley Terrace, Great Yarmouth, England NR30 3JE

**Salary**: £10.00-£10.50 per hour