Defects Co-ordinator

Are you an experienced coordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.

As a **Defects Coordinator**, you’ll play a crucial role in delivering a reliable defects rectification service. You’ll serve as the main point of contact for internal and external customers, collaborating with developers to resolve defect issues in accordance with contractual requirements and performance standards.

As a defects coordinator, you’ll act as the first point of contact for customers, providing first-class customer service while resolving defects in their new homes. You’ll collaborate closely with our development team and other internal departments to share information quickly and efficiently.

Your role will involve conducting basic defect diagnosis, seeking technical assistance when necessary, and performing site visits to gather further details. You’ll coordinate end-of-defects inspections, manage paperwork, and work with external stakeholders to ensure defect resolution is completed promptly. Additionally, you’ll gather and report data to support service delivery and assist the aftercare manager, while also participating in projects aimed at enhancing systems and processes for continuous improvement

**This role is available as a full time 2 year fixed term contract. You’ll be based form our office in Tewkesbury and will visit customers in their homes at least one day per week. A full driving licence and access to a vehicle is required.**

**As a Defects Coordinator, you will have**:

- Experience in customer service or housing environments
- Problem-solving skills with the ability to take ownership of issues and follow them through to resolution
- Commitment to delivering exceptional customer service
- Strong relationship-building skills across multiple teams, both internal and external
- Excellent communication skills and a collaborative approach
- A flexible mindset and willingness to go above and beyond
- Proficiency in Microsoft, including a good working knowledge of Excel

Your previous experience may be in roles such as customer care coordinator, customer improvement coordinator, repairs handler, repairs administrator, defects administrator, new homes administrator, asset management coordinator, amongst others.