Pet Insurance Specialist

Covéa Insurance is on the lookout for a **Veterinary Specialist** to join our team. We are looking for those passionate about pets to bring their technical expertise to a growing team eager to learn and develop. The Pet Claims team is a dynamic and exciting team, responsible for providing customers with an excellent service in their time of need.

**What will I be doing?**
- Use expertise to review and evaluate veterinary medical records to assess technical and high value pet insurance claims.
- Support the wider team on technical referrals, ensuring timely and informed decision outcomes.
- Ensure sufficient cost control and accurate indemnity decisions are in place when dealing with claims, in line with policy wording.
- Provide insight into performance of our growing team, through quality control checks.
- Deliver feedback and training, sharing veterinary experience, to enhance skills and knowledge.
- Review and take ownership of pet claims complaints, in line with FCA guidelines.
- Provide insight into the root cause of complaints, providing feedback and upskilling where necessary.
- Utilise and enhance MI to support claims, complaints and team performance and initiate process improvements where necessary.
- Stay up to date and share industry trends and challenges through research and CPD.
- Liaise with external partners, providing insight on performance and updates on technical claims queries.

**What would we like to see in you?**
- Excellent communication skills, both verbal and written
- A passion for embedding a culture of growth and high performance, with skills to share knowledge and expertise
- High attention to detail specifically when dealing with technical and high value claims and complaints
- The ability to effectively utilise MI and other metrics to support a high performing team, identifying improvements and changes to process to facilitate continuous improvement
- Experience of working within the Veterinary sector
- Preferable experience of working in the insurance/financial services industry
- A qualification within Veterinary Science (or similar)

**What's on offer?**
- 36.25 working hours per week with flexitime, (along with a range of flexible working options)
- Annual pay review and performance related bonus
- 25 days holiday + bank holidays, with the option to buy/sell holidays
- Continued professional development through internal training programmes, professional qualifications and apprenticeships
- A wealth of support for your mental, financial & physical wellbeing through our Wellbeing group, who provide Mental Health First Aiders and an Employee Assistance Programme where you and your family can access additional support such as counselling, financial advice, relationship support and free mortgage advice
- A range of health benefits such as access to a 24/7 Virtual GP, free eye tests, flu jabs and the option to opt into private medical insurance
- Tusker Car Scheme - salary sacrifice scheme which lets you drive away a brand new, fully maintained and insured car for up to four years.
- Peace of mind, with our life assurance plan with flexible options to increase or decrease the standard cover along with the option to opt in to our critical illness cover
- Generous pension scheme with a 7.5% minimum employer pension contribution, matched to maximum of 9% dependant on your contribution
- A volunteering day a year to support a charity close to your heart
- A big thank you for sticking around, with our Loyalty Bonus - once you reach 5 years service and beyond
- Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers through Perkpal.

**Job Types**: Full-time, Permanent

Pay: Up to £27,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person