Mis Officer

**Who we are?**

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

**Who are we looking for?**

We are looking to recruit

**Job Title: MIS Officer**

Location: Watford

Working Hours: 8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday

37.5 hours per week. Some flexibility on these hours may be required.

Contract Type Options: Part-time pro rata, Full-time, Freelance

Salary Band: £23k-£27k

**What are we looking for?**

TCHC is looking for an experienced MIS Officer to really take the lead on our systems and work with our teams to make sure they have the data they need.

Your job is to make sure that our systems, information, and data are maintained and to work with teams to support them in collating and presenting information including analysis of data.

**Qualifications**:

- Level 2 Functional Skills qualifications or equivalent in ICT
- GCSE (or equivalent) in English and Maths at grade C or above, essential

**Main Tasks & Responsibilities**
- Maintaining, processing, and presenting accurate data via the MIS
- The management and development of data, MIS systems and procedures
- Provide training on data and the MIS
- Assis with the delivery and monitoring of key operational targets
- Cleansing data for accuracy to ensure reports are correct
- Engage with internal and external parties to validate data where appropriate
- Identifying and investigating discrepancies or inaccuracies, resolving root cause, calling out issues and implementing agreed actions

**Awarding bodies**
- Register learners for their qualification
- Book exams including end-point assessment exams such as Functional Skills, AAT, BCS
- Submit learner certificate claims
- Check certificates both paper and electronic as they arrive, dispatch to learner and record on internal tracker
- Keep our apprenticeship end-point assessment platforms updated such as adding and submitting learners
- Process learner withdrawals for all Awarding Bodies
- Undertake occasional exam invigilation
- Run data reports such as QAR, QPR, QRR, Destination and LLDD ad hoc
- Prepare reports as requested by leaders and managers
- Maintain awarding body portals for example keeping staff details up to date

**BKSB**
- Create staff accounts and send them login information

**Bids**
- Register to tender portals
- Checking through Business Development inbox and notify relevant staff

**FindALearningAim**
- Check funding for qualification aims monthly

**MyConcern**
- Occasionally add learners to the system
- Run and check reports as required

**OFSTED**
- Check provisional QAR monthly and report of these
- Send out QAR data monthly
- Prepare the company’s self-assessment data as required

**OneFile (e-portfolio)**
- Create staff accounts and always keep them maintained
- Create EQA accounts as required
- Reassign Learning Coaches, IQA’s, EQA’s as required
- Delete learners as required
- Archive learners as required
- Act as OneFile account manager
- Respond to internal queries
- Maintain the backend system to ensure is it current and provides what is needed

**Org Chart**
- Modify the company’s organisational chart as required

**PICS (CRM system)**
- Create and maintain staff accounts
- Pull ad hoc reports for staff
- Set up scheduled reports
- Backend maintenance
- Respond to internal queries

**Purchase orders**
- Create POs for AO invoices weekly

**SharePoint**
- Upload policies and maintain the document index
- Course Matrix maintenance

**Spreadsheets**
- General help
- Create spreadsheets with leaders and managers as required
- Create Pivot Tables when requested

**Surveys**
- Create surveys companywide using questions provided
- Send surveys out in DotDigital campaigns according to our external survey cycle
- Present the data in an easy-to-read format and publish to teams

**The Skills Network (EQUAL)**
- Add qualification aims to the portal
- Create staff accounts and always keep them maintained
- Create EQA accounts as required
- Reassign Tutors, IQA’s, EQA’s as required
- Delete learners as required
- Archive learners as required
- Respond to internal queries
- Maintain the backend system to ensure is it current and provides what is needed

**Contract Reports**
- Target report for NEETs contract to be run and supplied to Head of Operations