Infrastructure Engineer

7 hours ago

Birmingham, United Kingdom CPL Specialist Full time

**The Role: Infrastructure Engineer**
**Contract: Perm**
**Salary: £45 - 50k**
**Location: Birmingham**
**Start date: ASAP**

As**Infrastructure Engineer**you will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our client's customers across all sectors. Our client cover Service Operations and service desk, AMO,Cloud technology, End User Compute and legacy ITO. They align with ITIL and are agnostic across our delivery capability about core IT, cloud, service desk, EUC tools and technologies.

The team are passionate about delivery and living the company values in parallel with a healthy work/life balance and a great team spirit.

**Requirements**:

- As an experienced Infrastructure Engineer, you should have detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role, coupled with a high level of technical knowledgeand experience of IT Infrastructure technologies in enterprise-level deployments.
- Working knowledge of any of the following technologies - VMware VDI, Exchange, O365, Unix/Linux or Enterprise Backup and Storage platforms would be beneficial.
- The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems. The role will require experience working in a large multi-client solution provider with a rapidly expanding customer base,ready to provide out-of-hours support as required or on a rota basis.
- You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.
- Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.
- Although not mandatory, an ITIL certification and experience in working within the framework would certainly be preferred.

**You will be responsible for**:

- Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
- Managing incidents and problems appropriately within agreed service levels.
- Perform technical root cause analysis on reoccurring incidents or major incidents.
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
- Ensure that the customer environment adheres to established standards and frameworks, meeting any compliance requirements at all times.
- Ensure technical documentation is completed and updated to professional standards.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
- Contribute to delivering technical excellence across the wider Infrastructure team.
- Delivery of project-related tasks such as the installation and configuration of new equipment.
- To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

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