Service/sales Administrator

4 days ago

Rugby, United Kingdom DACT Fire & Security Full time

**DACT Fire & Security Ltd** is an established and expanding BAFE and SSAIB accredited Fire & Security company, based in the Rugby, Warwickshire. WE require an **Service / Sales Administrator** to join our office team

**Responsibilities for Service Administrator**
- Contacting existing customers both domestic and commercial by telephone to secure customer retention
- Making calls to new customers where DACT has installed equipment to ensure we also secure servicing contracts.
- Preparing questions for new customers for their required service.
- Preparing quotations for existing customers to upsell and takeover additional servicing needs.
- Maintaining customer relationships and building new rapport.
- Booking all services onto the engineer’s schedule and making changes if required.
- Updating and maintaining the Service database to ensure customers are contacted in sufficient time before their service is due.
- Administration ad hoc tasks where required.

**Knowledge, Skills & Experience required, must be.**
- confident using the phone in an office environment.
- Enthusiastic and driven to achieve sales targets.
- Computer literate, particularly MS.
- Punctual and able to organise own time.
- Capable and eager to learn new skills & tasks.
- Capable and willing to work independently through the required tasks.
- organised with exceptional attention to detail.

**Benefits include**:

- Competitive Salary
- Pension
- Holiday Pay

Part-time hours: Approx 30 hours per week

Expected Start Date: ASAP

**Job Types**: Part-time, Permanent

Work remotely: NO

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £11.00-£12.50 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rugby: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (required)

Work Location: In person

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