Maintenance Coordinator Roofing

**THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED**

**Title: Maintenance Coordinator Roofing**

**Contract Type: Permanent Full time 35 hour working week**

**Location: West Ham Lane Stratford London**

***Persona: Agile Working**

**Salary: £29,568 per annum**

**Role profile.docx**
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The Roofing team are looking for a Maintenance Coordinator to join the team teams on a Permanent Basis Reporting to the Operations Support Team Leader, you will work closely with the working at Heights Team, Roofing supervisors and Planning Teams. With links across the business area and across L&Q. You will be responsible for the back-office administration supporting the Direct Maintenance service delivery in this essential support function.

This is an opportunity to work alongside a highly motivated team in a role delivering professional and great customer service on a daily basis. Approaching tasks with determination to get a positive outcome for our residents. You will be part of a sizeable team, and will contribute actively to a positive working environment, following organisational values (People, Impact, Inclusion, Passion and Responsibility) and Behavioural framework.

The team work on a rota basis Monday to Friday with occasional Saturday where required. Early shifts start at 7:30am and the latest finish time is 6.30pm.

You will use a variety of systems to organise, plan and process data, providing relevant and current information for the Team. Accurate data entry and reporting will also be crucial to the role. Daily Task will include: reviewing outstanding work orders to confirm their status.

Supporting roofing team with administrative tasks such as completing S20 and latent defect referrals, liaising with scaffold contractor and checking warranties. along with adhoc planning as and when required. Reviewing d365 cases for working at heights team, taking ownership for resolution within SLA and providing updates on complaints to complaint owners when required.
- Good knowledge of Microsoft packages including D365
- To be organised and have a strong administration skills
- Demonstrate excellent written and verbal communication
- Knowledge and experience within a similar role but not essential
- Ability to deliver excellent Customer Service
- Be able to work independently and strive to deliver the service, bring ideas and efficiencies to the tasks

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.