Warehouse Assistant

**ABOUT THE ROLE**

Cover all aspects of day-to-day warehouse, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPI’s. This role is based at our Cardiff DC site.

**KEY ACTIVITIES**

**Order Collation and Packing**
- To collate stock to orders using scanners, pack and prepare for despatch within the Company guidelines
- To ensure all documentation is correctly completed and maintained
- Ensure warehouse and working areas are kept clean and tidy
- Maintain the accuracy of stock always using stock rotation and by promptly reporting any stock discrepancies

***Stock Receipt**
- Receive incoming goods, check and sign paperwork for group of Companies when required
- Assist with booking in and placing stock in appropriate stock position using scanners and desktop software
- Maintain quality, batch control and traceability of stock
- To ensure cut products are easily identifiable using the required identifier

**Perpetual Inventory Checking**
- Complete periodic accurate stock checks, reporting discrepancies to the Deputy Manager
- Ensure the quality of the product and storage condition is maintained at the highest possible standard
- Ensure stock is rotated correctly

**Other Duties**
- To accurately customise products to the required standard, when demand requires
- Ensure customised products are easily identifiable using the required identifier
- To ensure all cutting quality issues are reported to the Customisation Team Leader or deputy

**Objectives**
- Ensure all orders are picked and packed accurately
- Ensure the warehouse is always well maintained
- Ensure regular stock rotation
- Ensure all incoming goods are checked and signed for when required
- Ensure that all functions meet the Company ISO Quality Standards

**Measure of performance**
- Number of complaints received regarding incorrect dispatches
- Number of complaints received regarding poor customisation
- Has received full training to perform all above responsibilities

**Other**
- To adhere to the company’s Equal Opportunities policy and Dignity at Work policy in all activities and to actively promote equality of opportunity wherever possible
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
- To adhere to the company’s Quality policy and Environmental policy
- To undertake other duties as may be reasonably required

**KEY SKILLS**

**Essential**
- Demonstrates competency in English and Maths
- Experience in using digital warehouse stock control systems
- Computer literacy
- Experience of warehouse environment
- Ability to write clear and concise English
- Ability to communicate effectively, both written and orally
- Flexible and proactive

**Desirable**
- Forklift experience. Bendi forklift licence preferred
- Warehouse system experience e.g., SAGE, SAP
- Conscientious and able to act proactively and with limited direct supervision

**K**EY WORKING RELATIONSHIPS**

**Internal**
- Team of 29 working in the Warehouse
- Working closely with other internal departments to ensure a quality service maintained

**External**
- Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Brindley Road site

**ADDITIONAL INFORMATION**
- Hours of Work: Flexible 37.5 hours per week between the hours of 09.00-17.00 Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need
- Must be able to commute to the Brindley Road site, plus also be open to travel elsewhere within the UK

**COMPETENCIES**

**Action Oriented**

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

**Collaborates**

Building partnerships and working collaboratively with others to meet shared objectives.

**Values Differences**

Recognising the value that different perspectives and cultures bring to an organisation.

**Instills Trust**

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

**Demonstrates Self-Awareness**

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

**Nimble Learning**

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.