Service Desk Analyst
1 day ago
Service Desk Analyst
Ref: ARP - 7042070
A leading NHS organisation in West Yorkshire has approached Venn Group’s public sector IT team to recruit a Service Desk Analyst to join their busy service desk team on a temporary to permanent basis
Day to day duties:
- Provide first and second line fault finding services and IT resolutions
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
If you have excellent customer service skills and are looking to take a next step in your IT Career please send across your CV to find out more.
**Location**:
- West Yorkshire
Duration:
- 3 months temp to permanent
Start:
- ASAP
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